Click the ‘Track My Order’ button to follow your parcel.
Waited until your estimated delivery date? Please allow an extra few days for your order to be delivered (especially during busy times) - our carriers are always doing their best to get your order to you. Make sure you keep an eye on your tracking link for the latest updates.
Once your order has been placed, amendments and cancellations cannot be guaranteed. Please contact us within 1 hour of placing your order and we will attempt to cancel the order before it is dispatched. This is only possible if your order is still processing and has not been dispatched.
We ship worldwide – including big cities and small island nations.
We accept most major credit or debit cards these include - Visa, Master Card, Amex. We also accept PayPal, Klarna, Apple Pay, Google Pay and Shop Pay.
Free-Trade Countries:
United Kingdom, Germany, France, Netherlands, Italy, Ireland, Spain, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden. Andorra, San Marino and Turkey.
USA – Orders until US$800 will be free of any import duties or taxes.
Australia– Orders until AUS$1000 will be free of any import duties or taxes.
New Zealand- Orders until NZD$1000 will be free of any import duties or taxes.
Japan- Orders until JPY ¥10,000 will be free of any import duties or taxes.
If your country is not included on the list above you may be charged customs duties.
Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by Minga London.
Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs office.
By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
If you refuse a shipment from Minga London, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to us.
This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
Once you’ve placed your order you will be directed to an order confirmation page which will contain your order number. You will also receive an order confirmation email. A second email will be send as soon as the order is on its way to you :)
If you haven’t received the confirmation email after placing the order, please check your spam box. If it’s not there, you may have entered a wrong email address.In that case, please contact us and we will change your email address so you can get order updates.
We are sorry to hear that you’ve received an incorrect or faulty item. Please contact us as soon as possible and we will sort this out for you. Do not return the items back to us before our reply.
Our checkout automatically adjusts the currency based on your location. When you view prices, they will already appear in your local currency, and the payment will be processed in the same currency according to your country. This provides a smoother and more transparent shopping experience. If you have a card in a different currency, don't worry, we still accept payments from it without any issues.
When you pre-order, you are reserving one or more items that will be back in stock in a near future. This will be shipped to you as soon as it is available. All pre-order items have a pre-order estimate date to be shipped and you can find the expected shipping timeframe under the “pre-order” button on the product page.
Your pre-order will be shipped as soon as the item is available. You’ll receive an update email that will contain your tracking number. From that moment, you can expect your order to be on its way to you.
We’ll always do our best to ship the items in the estimated shipping date. If the item experiences any delay, rest assured that we’ll be working on shipping it as soon as possible.
If your order also has items that are currently in stock, please note that the whole order will only be shipped once all pre-order items are available.
Once you’re at checkout, you’ll be able to see and select your shipping method.
Please note that the delivery timeframe estimated presented at checkout starts counting from the moment you receive the email informing that your order has been shipped, not from the moment you place your order.
